FlixMaster

Support

Frequently asked questions


We love hearing from you so please don't hesitate to contact us at support_at_flixmaster_dot_com.

General

Why FlixMaster?

FlixMaster is an online technology platform that makes it easy for content creators to build sophisticated, interactive videos in HTML5. We take away any technical barriers (transcoding, hosting, publishing, browser support, etc.) so that video creators can concentrate on making content that is rich, immersive and interactive. Our interactive editing tool is drag-and-drop, which means it only takes minutes to build and publish an interactive video. And we have an analytics dashboard that generates powerful information on video ROI, what's working and what isn't.

What is a video project?

Since FlixMaster allows many videos to be strung together in a unified branching-path structure — we label the entire experience a "video project".

What is a play?

A "play" is very similar to the commonly used "view", except that "play" describes a complete play-through of an interactive video project — not just a single viewing of an individual clip within it.

What is storage?

One of the great advantages of FlixMaster is that all of your videos can be uploaded, encoded, and stored in the cloud. This means that you don't need to worry about doing all that work locally on your computers. We maintain all of your uploaded videos, and keeping them secure and available is what we're referring to as "Storage".

What is a link-out button?

This is the ability to assign functionality to any of your on-screen interactive buttons to "link" to another website (URL). The button can be styled however you want, but instead of taking the viewer to another video, they are taken to somewhere else on the web. Very useful!

How do I share my videos?

There are a number of ways to show off your great videos:

  1. You can simply copy the URL (web address) from the public FlixMaster video play page, and send it to your viewers. This will let them view the video directly from FlixMaster.
  2. From the project creation page, you can click the "share" tab, and push your video to your Facebook wall, or your Twitter stream.
  3. From the same "share" tab (above), FlixMaster allows you to copy the embed code, and embed your interactive project on any website of your choice.
Will my video projects work on iPads?

Yes! One of the beauties of FlixMaster is that we're built natively using HTML5 — meaning that your audience will get a seamless viewing experience on their mobile iPad devices. Fun interactivity on the go!

What additional features can I expect?

We're always working on new stuff, so be sure to sign up for our newsletter and check out our blog to see what we're cooking up.

Other questions?

We love hearing from you so please don't hesitate to contact us at support_at_flixmaster_dot_com.


Express Plans

Free plan

What do I get with my free account?
  • 50 plays per month
  • 2GB video storage
  • 1 video project
  • Sharing and embedding features
What happens when I run out of plays?

Your plays renew on the first day of your next billing cycle. If you find yourself out of plays before then, your video project will be temorarily unavailable until your plan renews. Consider upgrading to keep maintain your project's momentum!

Bronze plan

  • 500 plays per month
  • 8GB video storage
  • 4 video projects

Silver plan

  • 1500 plays per month
  • 16GB video storage
  • 8 video projects
  • Link-out buttons

Gold

  • 6000 plays per month
  • 20GB video storage
  • 20 video projects
  • Link-out buttons
Can I change from a monthly to a yearly Pro subscription?

Absolutely! It's very easy to do; go to Your Projects page, click the tab on the left that says "Subscription", click the button that says "FlixMaster Pro" – Annual subscription, update your Credit Card information (if needed), and click "Subscribe Now", and that's it! All your projects, media, plays and account information will remain the same, but now you'll have one year's uninterrupted access to FlixMaster's platform. Thank you and enjoy!

Enterprise plan

What do I get with an Enterprise account?

Enterprise accounts are highly customizable to meet your needs. Some of the features available to our enterprise accounts are as follows:

  • Customized plays package for each customer
  • Customized storage package for each customer
  • Unlimited concurrent projects
  • Link-out buttons
  • Sharing and embedding features
  • Analytics
  • Ability to add more a-la-carte storage and plays
  • Brightcove integration
  • API integration
  • White labeling
  • Attentive customer service

Schedule a demo today!


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